They have been managing our estate for 3 years. We are an apartment block of 12 flats on a new build estate and we are paying over £100 a month for a very poor service. I have gone through the budget breakdown with a fine tooth comb and we are paying about £300 a year too much for our service charge and after the joke of a service we received last year, some residents are seeking legal advice and are now withholding payment.

I would strongly recommend that leaseholders access the website www.carlex.org.uk and read as much of it and its links as possible. Although it deals with retiremnet home leasehold, most of the major issues are common with general residential leasehold. Links show the role of the insurance industry as a major player and the failure of the authorities to provide effective regulation.