I ordered a trampoline two weeks ago and it has not arrived yet despite the company's next day delivery promise on their website. I have not been able to speak to anyone on the phone as everytime I call there is a recorded message stating that all their operators are busy. I have received an email informing me that the product has been despatched, but the courier informs me that they have no record of collection. I wish I had checked them out on this website first! I will keep you posted of my progress.

Thrift Urban were called in to refurbish my friends house in Wandsworth.  Because they ware a charity they can do the job exempt of VAT - and therefore much cheaper than their competitors. 

They  were absolutely dreadful!!! They ran over time - more than a month - and even then failed to complete the job.  They refused to go back and attend to the faults  - tiles lifting, toilet unstable, taps leaking, shower not working, rubbish left all over the flat, etc. etc. Eventually my friend had to call in another company to finish the job.

Re:Michael Woolner

Numerous reports have now been made on this co/individual...like so many I was gullible enough to employ this firm for a decking project. Suffice to say they didn't have a clue and used gravel boards for decking and panel pins to secure them down.The framework was unstable and uneven having been badly put together with rusting nails without any groundwork being done - naturally no membrane was used to prevent weeds growing up!

Original order made on 12th April 2010. After several telephone calls and false promises of returned telephone calls to give me details of the whereabouts of my delivery and several speculative dates for the actual delivery of items ordered I have decided to cancel the order and receive a refund of £143.17. I attempted to cancel the order via a telephone call on Tuesday 4th May 2010.