I also have been fighting my corner with Countrywide Property/Pier Management about the dual payment of my 2007/2008 insurance on our London property. It is also in our lease to have the outside of the property repainted/repairedwhich was due to be done in 2007. There are six flats involved in two buildings. I have been in correspondence with the various companies since then to get this done. Firstly with DGA then with Countrywide when they took over. Here we are in 2010 and the work has still not started. The monies from the 6 flats concerned is all in, which they have been sitting on since last summer. I have found it impossible to speak to or get any response from the MD of Countrywide and no telephone number appears to be available for Waterglen, the landlords. Has anyone else had this problem?