This company threaten and threaten and try to pressure you to pay on an account that was in dispute prior to them receiving it. Mine was relating to 02 account.

They send intimidating letters sent by snail class mail threatening court action which if official have to be by first class. As soon as you state that the account is in dispute they say the will look into it and I am to ignore any letters they send for next few weeks.

They then send another threat of litigation for me to have to go through the whole sinario again to be told it again will be put on hold. They say they have powers to resolve disputes between customers and 02 and admit I have been on a merry go round experience with them, to be told again I will be taken to court.

I said please do so and I will raise the issue of dispute before a judge and respect his descision. At least he would listen to me and if judgement made against me I would at least only deal with the court, not the bully boys thereafter. To be then told they dont want it to go to court and infact would want a payment schedule instead. I said just take me to court I have had enough, to have the phone slammed down on me and guess what no court action.

Called again after another letter threatening court, this is getting boring and again its on hold to try to resolve it with 02. I am not holding up much hope.

They also get very stressed when you relay you have proof of calls and effort made to resolve situation. You are not allowed to record us they say, I state you are for record puposes and supply transcript if allowed in court. Why do they get stressed about it, I'll tell you, when you tell them you are recording call they dont funny enough bully and threaten and make you feel like poo on a shoe. When you dont they tend to go for the throat and could be seen as intimdating known vulnerable customer.

To be fair they have it on record now I record all calls as stated on previous letter they denied receiving, it suddenly turned up on their system when quoted over phone. We recieved communication.

So why state I am a gone away debtor and could be seen to be avoiding debt in their words and they are threatening charges when I always respond.

Either mismanaged company or cowboy, but making my life hell none the less.