This is a company to be very wary of. I recently purchased an orthopaedic mattress from their on line site which looked absolutely fantastic. Unfortunately what was delivered a few days later did not resemble it in the slightest. The pictures on the web site showed a solid and substantial mattress but what was delivered was a 2 inch thick, rolled up, camping mat that I could have carried under one arm and I have a bad back. 

I duly returned this to the company as it was not what I ordered and they duly kept my £219.00. When I rang to try and sort it out the staff were rude and unhelpful. I was promised call backs which never happened but I did receive a rather intimidating email stating that as I had returned the goods it was my fault and they would be keeping most of my money. I pointed out that the goods were not as ordered and that their terms and conditions state that you must not open packaging on delivery or they will not accept goods back. How are you supposed to check that its what you ordered then??

However in this case even without opening the packaging it was clearly a shoddy item and not fit for purpose. After 6 weeks of emails and writing to the company, all of which have been ignored, they have returned half of our money and kept £102.25.

I have reported them to Trading Standards and BBC1's Rogue Traders but beware of doing business with this lot!!