I see a £50 holiday voucher is the regular insult they send to customers who have been treated so disgustingly then? 

We travelled with our 5 year old daughter and 6 month old son to Rhodes in Septemebr we booked a 2 bed apartment in a 4* hotel and were met by a night porter who was asleep and ranted at US for waking him up! He then checked us in to a room that contained a cat and cat mess. It took us half an hour for him to give us an alternative room. 

All seemed to be going swimmingly until the folowing evening when i placed my son on our daughters bed to change him into his sleeping grow. The beds were covered in ants and 3 crawled across my baby. I rang reception, who sent the hotel amanager and his assistant up. They told us we were full and would have to move as no more rooms. A rep then came to the room and refused to move us, saying first choice was too large - and would see that as satisfactory so we would have to pay to move. I asked her to call her manager as was disgusted with the response she then shouted and swore at me, and storned out of the apartment. 

I rang the UK helpline to lodge an official complaint as was tols i would be moved if i paid an admin fee of 50 euros, to which reluctantly we agreed. The phonecall she promised never occured, several phonecalls later and i was told by someone else that i was not allowed to move and had been aggressive and abusive to the rep (i could not believe my ears) this had now gone up to nearly 500 euros to move across the car park, but i would have to wait for confirmation from reservations. Again phonecall never came! We tried to call in the morning but the Reception had blocked our phone, they told us to leave, get out of the hotel and we were unable to get hold of first choice for help. We found somehwere else to stay as they refused to call us back, just as we were leaving the room Thomsons called us and said we had to pay 900 euros to ove to yet another hotel!!! We ended up paying 750 euros and moved ourselves as couldn't afford this! We rang the UK TRAVEL AGENTS (FIRSTC CHOICE) distressed and they were appalled!

We sent a letter of complaint, they replied saying they'd resoond in 28 days, they never did. We have now recieved a letter from them, doesn't addrress any points - so we phoned them and have recieved another response. This time stating that looking at the call log (as apparently they don't record calls to a hlepline!?), we were offered another rooms (first letter states our accommodation was of standard so they didn't need to move us!), that i went to reception to complain and refused to let them come and investigate. 

There is much more to this htey chased my partner across the car park when she was pregnant, swearing and shouting to leave adn they were calling the police. 

However Last Choice would rather rely on a statment from the hotel which states my partner was abusive, aggressive and out of control. 

It's absurd how they can treat a family like this and think they can get away with it. 

We have sent another let refuting their 'facts / logs' and that we will be logging this with Abta or taking it to County Court.

A DISGRACE!!!!!!!