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Business Review: Cleanstore.co.uk

Anonymous — Wed, 31/03/2010 - 8:15am

I ordered a k7.85 pressure washer on friday 19th from cleanstore for promised next day delivery so i hoped to recieve it monday. I recieved email on monday stating there was problem with address. I phoned on tuesday to sort it, could not get through so left a message.

No one returned call so phoned again wednesday, found the problem to be a letter missing off the end of my post code which could have been easily rectified. However was promised delivery thursday, none came so phoned again friday to confirm delivery as i was waiting in. I was told that they think its been sent but would check and call back.

I waited over an hour and phoned again and spoke to renell who told me the guy i had spoken to had gone for lunch. Eventually he phoned back to tell me that no, my pressure washer had still not been sent. Not a one stage did i recieve any type of apology which leads me to believe this is a common occurence for their staff. I have cancelled my order have and now have to rush out and buy one from a store. It amazes me how companies like this keep operating especially in this current climate.

Dont be fooled by their own reveiws on thier own page as tried to leave one on there but was unable. I strongly recomend you use another company to avoid hassle and dissapointment!

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Anglia Driveways and Paving / Michael Woolner ›
  • Nationwide
  • Home and Garden
  • Cleanstore.co.uk

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Anonymous's picture

Cleanstore Delivery

Anonymous — Wed, 07/04/2010 - 3:24pm

They can't be all bad, I ordered an article from them on Easter Sunday the 4th it arrived to day Wednesday 7th.

That I think is an excellent service. It always pays to check the details before you finalise an order!

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Saw this review, and have got

Anonymous — Wed, 25/08/2010 - 7:07pm

Saw this review, and have got to add my experience of cleanstore. I ordered a henry vacuum, on Wednesday morning it arrived on Friday and was free (the delivery that is). I was well chuffed.
As long as you give them the right address I think it’ll get sent out quickly. I suppose entering the wrong address makes the delivery part a little more complicated.

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Sorry dude, but youi are the

Anonymous — Sat, 04/12/2010 - 10:38pm

Sorry dude, but youi are the lucky one- I have ordered from them two weeks ago- still waiting...no communication between them and me- they have actuallu breached a few Consumer Rights 2008- by advertising (for instance) things they do not even stock, which is a illegal thing in the UK as far as I am concerned...- I would have paid £10-15 more if I knew cleanstore will put me through all this "mess"

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i ordered 2 items from them

Anonymous — Mon, 17/01/2011 - 2:59pm

i ordered 2 items from them on the 30th of november 2010 got an email after i emailed them a couple of weeks later and they said my order was on back order it is now the 17 of jan 2011 and i am not getting any reply's to my emails and cant get through to them at all on the phone i am now getting worried that they have gone bust or something and i am going to be £200 + OUT OF POCKET

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Anonymous's picture

LIKE THE ABOVE POSTER I AM

Anonymous — Tue, 18/01/2011 - 9:04pm

LIKE THE ABOVE POSTER I AM HAVING THE SAME ISSUE, ORDERED DEC 16TH, A PRESSURE WASHER, IT ARRIVED SMASHED TO BITS ON JAN 6TH, THEY CAME THE SAME DAY AND COLLECTED IT BACK AND NOW I HAVE HEARD NOTHING, NO EMAIL RESPONSE, NO PHONE RESPONSE. TAKING THEM TO COURT.

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Anonymous's picture

MAY HAVE BEEN DUE TO THE

Anonymous (not verified) — Fri, 14/10/2011 - 5:17pm

MAY HAVE BEEN DUE TO THE SNOW?! I ORDERED FROM THEM OVER THE XMAS PERIOD AND HAD THE SAME EXPERIENCE HOWEVER I WAS EMAILED TO LET ME KNOW IT HAD BEEN DISPATCHED - DELAY WAS DUE TO COURIER VANS NOT BEING ABLE TO DELIVER. USING COMMON SENSE I ASSUMED THE DAMAGE WAS DONE AT A COURIER DEPOT. WHEN INFORMED OF THE DAMAGE THEY COLLECTED QUICKLY AND REPLACED WITHTIN 2 DAYS EXCEELENT SERVICE IF YOU ASK ME 

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Anonymous's picture

taking someone to court over

Anonymous (not verified) — Wed, 27/07/2011 - 8:55am

taking someone to court over a pressure washer what a big man

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