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Brewers Fayre - Southport = not a great company
Anonymous — Mon, 22/08/2011 - 2:43pm
Having come back from university i was fortunate enough to gain a job at a Brewers Fayre in my local town. At first i enjoyed it and had a bit of a laugh and everyone was really nice and all were similar to my age (20). As time went on however i saw another side to the company..
Before working there i had heard MANY horror stories of how they treat workers, running out of food and even stories of promiscuous staff (with one another). I was given a lot of hours however i didnt even give in my bank details until the second week, where i had missed out on a LOT of pay (about £600 worth). They were very reluctant to help me out, always passing me on to the next duty manager, and i didnt even get a clocking in card till the end of my time there (didnt get a name badge or a shirt either).
Some things i saw in the kitchen was also downright disgraceful. If food was dropped on the floor they would pick it back up and put it on the plate and send it out.
There was no leader on the restraunt floor either, very often causing chaos (though i put this down to the duty managers being so young). There was a young duty manager who literally did nothing all shift and would tell others to do jobs for him, never moving from behind the bar. When he was forced to work by the head boss (who was often on holiday) he was very very incompetent and not management material.
The worst part is since i was never put on their system they have no record of me being there, thusly i imagine it is going to be difficult to get the wages i deserve.
They also had 17 year olds working behind the bar. i do not wish to tell tales but i mention it as i fear them getting in to trouble.
The chain i worked in also failed their brand audits often, and for every 10 compliments there was 10 complaints, thusly leaving a guest reccomend score of 0.
I have nothing against my colleagues as they were great, but i feel there is something wrong with, perhaps, management and head office.
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Firstly... why would you go a
Anonymous (not verified) — Fri, 04/11/2011 - 10:22amFirstly... why would you go a whole week without giving them any of your bank details? That is just silly on your behalf and secondly, are you qualified enough to judge what is a good manager or not?
Staff getting it on with each other... does that not happen everywhere? and is it your place to make this obviously private matter into a public one? To do with the food on the floor, why would you not say anything and stop them doing that? considering you worked there when this went on, you are partly to blame aswell for that...no?
This review I believe is quite one-sided and its as if you had been individually mistreated there or something because I know people who have worked here and i have not heard anything of the sort from them
Hi, i appreciate I may not
Anonymous (not verified) — Fri, 04/11/2011 - 3:48pmHi, i appreciate I may not have been too clear so let me address each of your points.
I brought my bank details to work EVERY DAY, and asked duty managers and the head boss (who didn't even know how to process bank details) but was always told "wait until another duty manager is in / do it another time".
In regards to not being 'qualified enough to judge what is a good manager or not?' I am reliably informed one of the duty managers has now been sacked and replaced part of a mini revamp if you like. Plus while i was working there another senior member of staff was sacked.
Perhaps the staff getting it on with each other does happen everywhere, but as everyone was so young it led to awkwardness and making the working atmosphere a little tense.
Who would I have reported the food to? All the cooks did it, some even thought it was ok for it to happen. I was only there for a short while so I didn't want to get anyone told off or perhaps worse.
I agree that this review does sound a little one sided though I hope you appreciate this is NOT a slight on the people who worked there all of whom were very nice. I do mention that perhaps this is a problem in the higher echelons of Brewers Fayre/Whitbread e.g not the right training being given etc.
You also mention '...as if you had been individually mistreated there...' while I was working there Brewers Fayre took on a LOT of staff, and all of them were in a similar situation to me. One lad was a bit older then some of the duty managers (26) and was moving house. He was not paid, though he had to pay for deposits etc. I do not know how he managed to pay the deposit but he did. he was there for about 3/4 weeks before he was paid (meant to be paid weekly).
I am pleased to say however, that the company has given me all my wages now, albeit about 2months since i left.
Hope it makes it a little more clear for you,
Thanks
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