I have never met such a useless customer services dept in my entire time. No more to say really except they have really got my blood pressure up - useless and uncaring - take your money and couldnt give a monkeys about after sales services! If you do have to ring them about a missing component - be aware that you will be put on hold for hours,no one will know what you are on about, transfered and put on hold again and youll probably get cut off in the meantime and have to start all over again! and still no one will know you want and you will probably have to wait at least a month for your missing parts - so dont hold your breath for a quick response from them!