Customer Treatment cant be any worse! - Anglian Home Improvements

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In late Feb 2017 we ordered windows, that had to be white with gold handles to fit in with the rest of the externals of our house, The house was surveyed, all points agreed . First installation was scheduled which was missed with no information or advance notice. Installation was then done June 20th . The units came with black hinges and black handles which on a white frame looks dreadful and is not was agreed. We were notified the correct handles were on order , June 20th. Installation was then scheduled for Thursday 4th August . Only to be postponed on the day, and the customer service department informed that is was for a retouch of colour on previously installed windows. There was no record of new hinges or handles.
I was then phoned by a representative of the company to be told , the only handles they have available is black. the salesman, the surveyor, the manufacturing plant all have made mistakes. We have to take black handles or silver and they will " knock the price of the handles and hinges off the bill "

Now I am trying to complain and all I get is the run around from customer service and the complaint is just referred to the very people who made the mistakes.

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