Smoke and Mirrors - Able Group

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Smoke and Mirrors . I returned back from my holiday on a Saturday morning (4th March)to find out that my boiler wasn't working. As i couldn't get a local Plumber, I went on-line using Google to find an emergency call out company. ABLE Group came up, 'No call out charge' - 'Fast Response' - 'Free quotes'.

The engineer arrived 6 hours later more pre-occupied on getting me to sign his job sheet, spent 15 minutes to tell me that the C1 fault code meant that the fan was not working correctly (i already knew this as i had googled C1 fault on Worcester Bosch boilers). He couldn't fix it, had no spares to do so and left me with an invoice for £110.40. He said that someone from ABLE would call me on Monday morning with a quote and if I accepted it, they would then come back to do the work. On Thursday (9th March), I called ABLE to ask why I had not received any communication. After being passed to 3 people, I was told 'oh sorry - the price will be £575 for the material and £156.00 labour (don't forget the £110.00 that I had already been charged).

I had already contacted a local plumber who kindly understood our predicament with 2 young children and turned up on Monday, fan in hand (the C1 fault code told him what he needed to know). Parts and Labour £175.00.

I think that's all I need to write - you decide whether you want to deal with the ABLE Group.

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